Return & Refund Policy

Effective Date: September 11, 2026

At Noravella, we want customers to feel comfortable purchasing from our store. If an item does not work out, customers may request a return in accordance with the conditions below.

Eligibility for Returns

A return request may generally be submitted within 30 days after the date the order is delivered.

To qualify for a return:

• The product should be unused and in its original condition.
• Items should be returned with their original packaging and included accessories, when applicable.
• Proof of purchase or sufficient order information must be provided.
• Certain products may not be eligible for return because of their nature, condition, or applicable law.

Products that have been used, damaged after delivery, altered, or returned without required components may be refused or may receive a reduced refund where permitted by law.

How to Request a Return

Before sending anything back, contact us at:

desk@noravella.shop

Please include your order number, the item involved, and a short explanation of the reason for the return. We will provide return instructions when the request is approved.

Customers should not send merchandise to the business address shown above unless our support team specifically instructs them to do so.

Refunds

Once an approved return is received and inspected, we will notify the customer of the refund decision.

Approved refunds are normally issued to the original payment method. The time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or unless the return results from an error attributable to Noravella.

Damaged or Incorrect Orders

If an order arrives damaged, defective, or contains an incorrect product, please contact us as soon as reasonably possible at desk@noravella.shop.

Customers may be asked to provide photographs or other information that helps us review the issue. If the problem is confirmed to be our responsibility, we will work with the customer on an appropriate remedy, which may include a replacement, refund, or other solution permitted by law.

Non-Returnable Items

For health, hygiene, safety, customization, or other product-specific reasons, some merchandise may be excluded from ordinary returns. Any such restriction will be disclosed on the applicable product page or at checkout when relevant.

Nothing in this policy limits any non-waivable consumer rights provided by applicable law.